When you email us, or use the given enquiry forms within this site, we will use your email address for the purposes of processing your query and responding to the same. We will not publish your email address on our website under any circumstances. By emailing us or by submitting the contact or enquiry form, you also give us consent to send you occasional emails that keep you up-to-date or market our services. We will however, not share your email address or any other personal details you provide us with to any third parties.
Cookies – we may use “cookies” to help us recognise you on any return visits you make to our website and to make any form filling procedures easier for you. Cookies are small pieces of information which will be stored by your browser on your computer’s hard drive. The cookies used by us will not give us any personal details about you.
When do we collect your personal data?
When you become a client.
When you engage with us on social media.
When you sign up to our newsletter.
When you contact us by any means with queries, complaints etc.
When you book any kind of appointment with us.
When you choose to complete any surveys we send you.
When you comment on or review our services.
When you fill in any forms on our website.
When you’ve given a third party permission to share with us the information they hold about you, like social media platforms.
What sort of personal data do we collect?
Details of your visits to our website, and which site or platform you came from to ours.
Personal details approved on third-party websites and platforms which help us to recommend items of interest.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
To ask for your information, please contact us or to ask for your information to be amended, please contact us. If we choose not to action your request we will explain to you the reasons for our refusal.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
How can you stop the use of your personal data direct marketing
There are three ways you can stop direct marketing communications from us:
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.
Contact us and we will unsubscribe you from our database.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.